SureSafe Manuals & User Guides

SureSafe is a leading provider of personal alarm systems and medical alert solutions designed to support the independence of the elderly, vulnerable individuals, and lone workers. With a focus on ease of use and reliability, SureSafe offers a range of devices including the popular SureSafeGO, a fully mobile medical alert pendant equipped with GPS tracking, automatic fall detection, and two-way voice communication. These products are engineered to work both at home and outdoors, providing users and their families with the assurance that help is available at the touch of a button.

Operating in multiple regions including the United States, United Kingdom, and Australia, SureSafe combines advanced technology with compassionate support. Their systems often feature water-resistant designs, long battery life, and integration with 24/7 monitoring centers. Whether for medical emergencies or personal safety in hazardous work environments, SureSafe remains committed to delivering affordable and effective safety solutions that integrate seamlessly into daily life.

• How do I charge my SureSafeGO device?

  You can charge the device using the provided magnetic USB cable or the optional charging station. The red light will flash while charging and turn solid when fully charged. Recommended charging time is 2-3 hours before first use.

• How does the automatic fall detection work?

  The fall detection feature uses sensors to detect movements resembling a trip or fall (typically a drop of more than 1 meter followed by stillness). While effective, it may not detect 100% of falls, so users are encouraged to press the SOS button manually if possible.

• What do the lights on the SureSafeGO mean?

  The Green light indicates cellular signal (rapid double flash means connected). The Blue light indicates GPS positioning (rapid double flash means location fixed). The Red light indicates power status (flashing quickly means low battery).

• How do I program emergency contacts?

  You can program up to 5 contacts by sending SMS commands to the device's phone number. For the first number, send 'A1,1,1,phone_number'. Repeat for others using A2, A3, etc.

• Can I replace the SIM card in my SureSafe device?

  No, the SIM card is pre-installed and cannot be removed or replaced. The device requires a specific SureSafe subscription plan to operate correctly on the network.